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Diploma in Hospitality & Tourism Management

The Diploma in Hospitality & Tourism Management is a diploma academic program that leverages on a unique learning opportunity in the combined disciplines of hospitality, tourism and management. Students pursuing the programme will be exposed in the 'know how' and 'hands on' training in both the hospitality and tourism areas of practices. As such, Diploma holders of the programme are expected to be competent to handle the common hospitality and tourism practice as well as becoming the forefront supervisors and lower level managers that are able to advice on routine decision-making process of the job scope. 

Conducted over the period of 16 months on a semester basis (four long semesters), where students will major in hospitality, tourism and management areas. Given such academic exposure, for the Diploma in Hospitality & Tourism Management, would be in an advantage position to find career opportunities not only in the government sector, but more importantly, in the private and corporate sector. As for the latter career opportunities, Diploma holders are most encouraged to further their study to degree and masters level. 

SUBJECT DESCRIPTION

Introduction to Hospitality - Tourism Industry This module introduces students to tourism industry and understands the structures of the industry. Emphasis is on identifying, understanding, background of the tourism industry and benefits of the industry. 

Introduction to Tour Operation
This module gives student the insight of tour operation by tour companies and their importance in tourism industry. For the purpose of evaluation and effectiveness of teaching and learning process student are expected to plan and handle tour package to selected tourist destination. 

Recreation Management
This module gives student an exposure to plan and manage recreational activities through the familiarization trips organized. First aid and safety and control procedures are also taught to prepare student during emergency. 

Housekeeping
This module introduce student to the role and functions of housekeeping department. Student will be exposed to the practical side of housekeeping, which involve handling linen, housekeeping and cleaning devices. 

Introduction to Food Service
This module is designed to equip learner with useful knowledge about the concept of management, which is also to make the learner be able to identify the crucial elements involved in the successful operation of a restaurant, and show their interrelationships. Moreover, a restaurant manager brings together three elements: customers, the operation (consisting of food and beverage items as well as the physical facility), and employees. The operator's task is to manage these elements to produce satisfied customer. How to do this is the thrust of this course. 

Restaurant Operation
This module gives student an exposure on planning and managing restaurant's operation. It includes theoretical and practical aspect of managing kitchen and dining area of a restaurant under the supervision of a lecturer. This subject addresses the above need by providing an overview of the restaurant industry and an introduction to various aspects of restaurant service, starting from basic technical skill as well as interpersonal skills. An understanding of basic restaurant service is important for the students to cope with the environment of the restaurant. 

Introduction to Tourism Planning
This module gives an early exposure on tourism planning basics and concepts. In this course students are required to understand the tourism planning requirements, where part of the course evaluation is on the ability of the students to propose planning concepts and site analysis. 

Front Office Management
This module is designed to train students with the systematic approach to Front Office management and procedures by detailing the flow of work involved, and incorporates the application and the usage of computer in the department's daily routines. 

Hospitality & Tourism Marketing
This module introduces to the students principle of marketing and sales procedure of hospitality and tourism product. It encompasses the relationship between pricing and marketing, the distribution system and how marketing principle can be best applied to a variety of services & products. 

Customer Service & Etiquette
This module will discuss the latest concepts of customer service etiquette. Students will be exposed to the latest theories and methods of customer service in order to increase their ability in managing and conducting customer service activities. This course also tends to prepare the students with the strong basics and knowledge in facing the variety of consumer behavior in the marketplace. 

English Language Awareness
This module aims to enhance students’ proficiency in English language so that they will be able to cope with their academic and daily activities. The course focuses on developing listening, speaking, reading, and writing skills. Grammar and vocabulary are integrated in these language skills. Throughout the course various techniques and strategies are used to encourage active participation from students thus making the lessons fun and meaningful. 

Information Technology for Hospitality
This module provides a basic understanding of computer system organization including hardware and software .it also provides knowledge on software package and its application in solving problems .Among the topic cover is the introduction of the subject, computer software, Microsoft word, Microsoft excel in advance, Microsoft PowerPoint in advance and computer issues. 

Introduction to Accounting
This module covers topics on finance, recording in financial statement, report and financial statement as well as accounting for partnership and asset. 

Tour Guide Techniques
This module will enhance the students’ knowledge, skills and attitudes needed to be an effective tour guide. 

Human Resource Management
This module emphasizes on the “interface” between the human resource managers and other managers in implementing the various human resource management activities such as work force planning, recruitment, selection, training and development, compensation and employer-employee relations. It focuses on the methods and techniques of improving organizational effectiveness through sound human resource management practices in the private and public sector while also comparing the philosophy of the management from both the western and non-western perspectives. 

Entrepreneurship in Hospitality & Tourism
This module provides an essential knowledge and skills on entrepreneurship. In conjunction with the government and university aspiration in producing independents graduates in the future, the students are expected to be able to practice ethical, creative and innovative entrepreneurial skills learned upon graduation. The main content of the course are introduction to entrepreneurship. 

Career Opportunities
Diploma Holders will find ample opportunity in not only availing themselves to careers in hospitality and tourism industry but also in government services, academia as well as careers in internationally recognized hotels, event organizations and travel operators. Organizationally, Diploma holders will be absorbed into:

  1. Hotels
  2. Event companies
  3. Travel Agents
  4. Transport operators
  5. Corporations and companies
  6. Banks
  7. Insurance companies
  8. Multimedia telecommunication companies
  9. Marketing agencies
Fee Structure - For information on fees, please contact the MSI 

Duration Of Programmes – 16 months full time basis 

Admission Requirements 
GCE O/L , London or Edexel O/L Students who have qualifications other than the ones stated, are to submit them for the MSI consideration. For a detailed breakdown of the entry requirement, please liaise with the Counseling & Communications department at MSI
  • Total tuition fees charged is based on credit hour taken for each semester
  • Full payment of tuition fee must be made on the Registration Day or Prior to the Commencement of the semester
  • Fees are charged on per semester basis and are based on credit hours taken by the respective students. Please contact the Counseling & Communications department on fees and other payments details
  • Tuition fees exclusive of taxes
  • Registration fees must be paid during the application submission, Registration fees paid are not refundable
The above information is accurate at the time of developing this site. However, MSI reserves the right to make changes where required without notice.
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